Shipping & Returns

DELIVERY:

*3~20days APPROXIMATELY from receipt of a written/online order, signed artwork approval and receipt of deposit for the order with logo. However, if your order is for a specific event please let us know your deadline at the time of order confirmation. Delivery is subject to sighting artwork and stock availability at the time of ordering.  Backorders may take longer time for the order be filled.

*-Delivery within 3 days (subject to stock availability) for orders (not require embroidery/printing) of the same brand. .

Hobart $8, $17 for Tasmania wide and   NSW, VIC, SA, QLD and WA.  Low order (<$50) surcharge $8.      

*FREE DELIVERY:

Hobart (order>$550),  TAS, NSW, VIC, SA and QLD (order>$650),     *Prices are for locations named on the national map by road.   

RETURNS:

Goods decorated are not eligible for return under any circumstance. Goods may only be returned to TWWG subject to the conditions as follows. Returns will not be considered unless accompanied by a copy of the original invoice. TWWG shall not accept the return of goods unless such goods are returned to TWWG within 7 days of the receipt by the Customer. The Customer shall be responsible for all charges and costs incurred in the return of goods unless TWWG determines otherwise. TWWG shall not accept or agree to a credit claim where the Customer has had the goods delivered to the Customers nominated screen printer or embroider or any third party.  TWWG reserves the right to determine what action if any is required on all decorated orders which in the rare occasion may be incorrectly decorated. Goods sent as ordered are not returnable under any circumstances unless incorrect style, incorrectly sized or damaged goods have been received by the Customer. Discontinued or Clearance stock items are not eligible for return under any circumstances. Goods returned must be in the original condition as sent, items must be in original packaging with tag and not worn, laundered, soiled, altered, damaged, labeled or personalized or they will not be accepted for credit. In the case where a Credit is applied, the customer agrees to redeem the Credit within 2 months from the return date of the Returns Authorisation. Refunds will not include shipping charges or express fees. Exchanges will incur additional shipping charges. A 20% or $50.00 + gst (which ever is the greater sum) administrative charge per brand will be applied on any refund, exchange or credit on all returned goods to cover the costs involved with us providing this service. Refunds, Exchanges or Credits will not be agreed to prior to the TWWG supplier approving the return and crediting TWWG the monies which were originally paid for the goods by TWWG to fulfill the Customers order. This means that unless TWWG can claim a credit from our supplier, you the customer will be unable to claim a credit, refund or exchange according to our suppliers conditions of trade. Claims on faulty goods will be considered within 7 days from date of supply. If it is considered that the faulty good is the responsibility of TWWG or a supplier which TWWG  , in its sole judgment and discretion considers to be faulty then at the discretion of TWWG may either replace the goods or the customer may be reimbursed.  TWWG can not accept returns for refund or credit/exchange for certain labels as some manufacturers do not accept returned items and therefore TWWG must unfortunately pass this ruling on to our customers. Should you send item(s) back for refund, credit or exchange and they are not in the original packaging, TWWG has the right to refuse acceptance of the goods or will charge a $16 repacking fee to cover the costs involved with packaging material and staff labour.

Please refer to Terms and Conditions for detail 

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