Conditions of Use

Terms and Conditions

" TWWG " means TAS Workwear Group (ABN 261 158 032 065)

"Customer" means the person(s), individual, sole traders, company, or any of its principals or employees, organization, club, business, school, government department or other ordering the goods the subject of this contract.

" Goods " means the goods supplied by TAS Workwear Group (ABN 261 158 032 065)

" The Payment Due " includes the purchase price for the goods, any delivery and freight charges, G.S.T. and extra packing charges if any

General Conditions - These terms and conditions of sale shall apply to the exclusion of all others, including any terms and conditions of Customer whether on Customers order form or otherwise. The only contractual terms which are binding upon TWWG are those set forth herein or otherwise agreed to in writing by TWWG and those which are imposed and cannot be excluded by law. All other conditions, warranties, representations, statements and obligations, whether expressed or implied which would otherwise be binding on TWWG are to the extent permitted by law hereby expressly excluded and negated.

 Acceptance of Terms - When the Customer paid in partial or paid in the full amount for the number of invoiced items, or placed the order online from TWWG webstore after the Customer clicks "Accept" at the completion of the ordering process, the Customer agree that he/she has read the terms and conditions and fully understand the Terms and Conditions and accept them. At no time is TWWG responsible for customers failing to operate within these terms.

Prices - Prices shown on the TWWG website, printed materials, downloaded or uploaded orders or quotes for goods, branding, freight, and additional charges are subject to change without notice, and goods will be invoiced at the price ruling at the date of dispatch. TWWG reserves the right to adjust the final invoice to include freight expense and any additional fees not shown on this site or during the checkout procedure. The amount shown during the checkout procedure is not to be considered a final invoice as it is subject to change depending on prices, products, and product alterations, artwork supplied, preferred branding methods, freight and delivery location, express order requests, and other reasons not listed. All endeavors will be made by TWWG to keep the prices current. Customers will receive an Invoice to show correct amounts and freight fees with their order.

Orders - Orders shall only be processed by TWWG on the basis of payment of the order being made at the time the order is processed or unless orders are released on goodwill or Credit to the Customer at the discretion of TWWG. With regards to custom made items or promotional products, orders cannot be subsequently cancelled by the Customer unless agreed to in writing by TWWG. All costs involved in the production of an order will be charged if the order is cancelled. If order (including backorder) is already processed or in production, it cannot be changed in any way or be cancelled. If goods are ordered specially or manufactured to Customers specifications and supplied to these specifications for the above-mentioned goods cannot be returned for credit. If goods are ordered on special instructions from the Customer, no returns, changes or cancellations will be accepted. TWWG has the sole legal right to determine to refund, backorder or supply new or replacement items on any order that is delivered with missing or incorrect items. TWWG will always endeavor to deliver all goods as requested on time but are not responsible or legally liable for any delays in delivery to the Customer. Orders not placed online at may be subject to a 10% service fee as the prices shown on our website are for online orders only.

Delivery - TWWG will endeavor to deliver within the time so specified but in no circumstances will be liable for any loss or damage of any kind whatsoever caused directly by and delay in or failure of delivery by either TWWG or by the contracted freight company employed to deliver the parcel(s).. In the event of any delivery of service to be made by TWWG being delayed by floods, war, accident, fire, perils of the sea or river, transport delays, influx of orders, failure of manufacturers of other suppliers to TWWG or any other cause of contingency ceases to affect the same TWWG will not be responsible for consequences of any delay in delivery resulting from any cause or contingency. Though we try to keep our prices as close to these rates as possible, prices are subject to change without notification. Should your order show a freight cost of less than $6 or $21, we will override this price as our minimum freight cost is $6 for Greater Hobart and $21 Nationwide. This allows us to cover the costs associated with ordering your stock in from the supplier, time spent unpacking and repacking for you as well as outgoing dispatch costs.

Returns - Goods decorated are not eligible for return under any circumstance.  Goods sent as ordered are not returnable under any circumstances unless incorrect style, incorrectly sized, or damaged goods have been received by the Customer.  Goods may only be returned to TWWG subject to the conditions as follows. Returns will not be considered unless accompanied by a copy of the original invoice. TWWG shall not accept the return of goods unless such goods are returned to TWWG within 7 days of the receipt by the Customer. The Customer shall be responsible for all charges and costs incurred in the return of goods unless TWWG determines otherwise. TWWG shall not accept or agree to a credit claim where the Customer has had the goods delivered to the Customers nominated screen printer or embroider or any third party.  Discontinued or Clearance stock items are not eligible for return under any circumstances. Goods returned must be in the original condition as sent, items must be in original packaging with tag and not worn, laundered, soiled, altered, damaged, labeled or personalized or they will not be accepted for credit. In the case where a Credit is applied, the customer agrees to redeem the Credit within 2 months from the return date of the Returns Authorization. Refunds will not include shipping charges or express fees. Exchanges will incur additional shipping charges. A 20% or $50.00 + gst (which ever is the greater sum) administrative charge will be applied on any refund, exchange or credit on all returned goods to cover the costs involved with us providing this service. Refunds, Exchanges or Credits will not be agreed to prior to the TWWG supplier approving the return and crediting TWWG the monies which were originally paid for the goods by TWWG to fulfill the Customers order. This means that unless TWWG can claim a credit from our supplier, you the customer will be unable to claim a credit, refund or exchange according to our suppliers conditions of trade. Claims on faulty goods will be considered within 7 days from date of supply. If it is considered that the faulty good is the responsibility of TWWG or a supplier which TWWG , in its sole judgment and discretion considers to be faulty then at the discretion of TWWG may either replace the goods or the customer may be reimbursed. TWWG may, from time to time, issue guidelines for the return of items claimed by the Customer to be faulty & will not entertain any claim in respect of goods claimed to be faulty not made in accordance with such guidelines. TWWG reserves the right to change such guidelines without notice. TWWG can not accept returns for refund or credit/exchange for certain labels as some manufacturers do not accept returned items and therefore TWWG must pass this ruling on to the customers. Should you send item(s) back for refund, credit or exchange and they are not in the original packaging, TWWG has the right to refuse acceptance of the goods or will charge a $16 repacking fee to cover the costs involved with packaging material and staff labour.

Changes/Cancellation - If the order quantity from the Customer is reduced after quoting, then the final price will change accordingly. All costs involved in the production of an order will be charged if the order is canceled. If an order (including backorder) is already processed or in production, it cannot be changed or be cancelled. If goods are ordered specially manufactured to customer specifications and delivered to the customer, the above-mentioned goods cannot be returned for credit in any circumstances. If goods are ordered under special instruction,  no returns, changes or cancellations will be accepted.

Goods and Services Tax - 10% GST is applicable to all our goods and services. TWWG reserves the right to adjust or amend prices in accordance with any alteration of changes to tax legislated by the Australian Government.

Urgent Orders - For urgent orders, additional expenses will be passed on to the Customer for payment before the order can be processed. In any circumstances, TWWG is not legally liable for goods not arriving at a destination on a due date.

Payment Terms – Payment is required prior to any orders being processed or dispatched unless in writing from TWWG in the form of Credit Application Approval. The Customer must pay for goods supplied according to payment terms on the invoice. All deliveries may be suspended or held should these terms not be met at any time. TWWG payment terms are that payment shall be made by the Customer to TWWG for all goods, branding, and freight before dispatch or unless dispatched on goodwill by the TWWG , or that the Customers annual spending is significant enough to permit credit terms being provided to the Customer. With regards to goods dispatched to the Customer on the goodwill or after a credit account has been opened for the Customer, TWWG will accept and dispatch orders on the basis that the payment will be received by TWWG within the credit terms. Should goods be dispatched to the Customer on goodwill, the Customer agrees to pay the invoice in full within 7 days or return the items within the same time period of 7 days. Should the Customer not return the sent goods on goodwill within 7 days, the Customer is therefore deemed to have accepted the goods and the full amount is payable immediately. Should payment has not received in full in accordance with the Customers Credit Terms, then interest and administrative charges calculated at the interest rate of 5% weekly shall accrue on the monies due. Monies due by the Customer to TWWG shall become payable immediately upon the Customer committing any act of insolvency.

Debt Recovery - TWWG shall be entitled to charge to the Customer all costs and expenses reasonably incurred in the recovery of any money owing by the Customer.  Charges are including all legal fees, process service charges, and collection agents' expenses as well as the time reasonably spent and incurred by TWWG in such recovery.  For invoices still outstanding after 60 days, it is the procedure of TWWG to submit in writing an application to the Small Claims Tribunal with the intention of recouping monies owed and out of pocket expenses.

Reservation of Title - Notwithstanding that Risk in the goods shall pass to the account holder Customer as herein provided, the full legal and beneficial title to and ownership of the goods shall be retained by and remain with TWWG absolutely until the whole of the payment due under the invoice is paid for in full. Unless TWWG shall otherwise specify in writing, each item sold by TWWG to the Customer shall be and remain the property of TWWG until the Customer has paid all that is owing to TWWG for the goods. Until the date of payment, the Customer is required to store the goods in such a way that it is clearly the property of TWWG . Should the Customer default in payment, by adopting whatever lawful means may be necessary where ever such goods may be located and TWWG shall have the right themselves or by their servants, employees, agents, or authorized representatives to enter the Customers premises and retake possession of and permanently retain any unpaid goods and revoke all liability of TWWG to the Customer on the sale and delivery of such goods. The account holder Customer hereby acknowledges that TWWG has a lieu over all goods in possession of the account holder Customer which belong to and are owned by the account holder Customer to secure payment of any monies due to the suppliers. In the event of resale of the goods, including any mixed goods, by the Customer to a third person, all goods are sold as agents of TWWG and the Customer shall account to TWWG for any money received.

Garment Quality - Garment material may differ from time to time in weight and color. This is considered the norm according to International standards as colors may slightly vary due to seasonal influences. The material will always exceed the advertised weight but weight variance is common and acceptable. TWWG can not take any responsibility for garments that appear slightly different as this is acceptable to a degree. 100% polyester garments are prone to pulling of threads. Please check garments carefully before wearing as once worn, we will not accept 100% polyester garments back for reasons of pulled thread. The reason is that this may occur during normal wearing and we cannot be responsible for wearers care. 

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